Store Policies & Consumer Information
Comprehensive details regarding our Terms of Sale, Australian Consumer Law Rights, Returns, Shipping, and Privacy Statements.
Australian Consumer Law Rights
Our goods come with statutory guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Major Failure
If a product is unsafe, significantly different from description, or has a major defect preventing normal use, you may choose between an immediate replacement or full refund.
Minor Failure
If the problem is minor, Stretch Structures may choose to repair the item within a reasonable timeframe or offer a replacement component free of charge.
Returns & Refund Policy
7-Day Money Back Guarantee
Applies to standard, unbranded stock purchases (marquees, tents, poles, accessories). Notify us within 7 days of delivery to request a return for store credit or purchase price refund (excluding delivery fees).
Custom & Branded Products
For custom-made products—including custom branded marquees, custom-made retractable tunnels, branded AXION inflatables, and custom air-flow inflatables—contact us within 3 days of delivery if unsatisfied. The physical hardware cost may be credited or refunded, but artwork setup, custom manufacturing, and graphic printing fees are non-refundable.
Return Terms & Eligibility:
- Items must be in original, unused condition, with all included accessories and protective packaging intact.
- Change of mind returns do not apply to clearance items or custom-engineered structural installations.
- Return freight cost is the responsibility of the customer unless the product is faulty or failed a consumer guarantee.
- Dispatched returns must reach our warehouse within 10 business days of return authorisation approval.
Initiating a Return: Email our support team at
info@stretchstructures.com with your original order number and delivery documentation.
General Conditions of Sale
All commercial quotations, invoices, and online transactions are governed by our master Conditions of Sale document. This includes structural warranty parameters, risk/title transfer points, and client site preparation obligations.
Download Master Conditions of Sale (PDF)
Shipping & Delivery Logistics
Production & Lead Times
While high-demand accessories and hardware are stocked locally, full marquee packages, retractable tunnels, branded AXION inflatables, and custom air-flow inflatables are manufactured on demand. Standard lead time is 4 to 6 weeks from final design and artwork approval.
Heavy Freight Unloading
For bulky freight, high-volume pole packs, or industrial structures, site unloading assistance or forklift access may be required. Where site assistance is unavailable, items may be held at the nearest courier depot for collection.
International & Remote Freight: Cross-border international shipments average 2 to 3 weeks transit time. Import tariffs, customs duties, or local taxes remain the responsibility of the receiver. Regional Australian locations are serviced to local freight depots when door-to-door transit is unavailable.
Privacy Statement & Data Security
Stretch Structures is committed to safeguarding client data using SSL encryption protocols and secure server environments. We do not sell, trade, or transfer email subscriber lists.
| Data Category |
Usage & Third-Party Processing |
| Order Fulfillment |
Names, delivery addresses, and payment tokens processed via Shopify, PayPal, and Xero cloud accounting software. |
| Website Analytics |
Anonymous session IP data and browsing metrics collected via Google Analytics to optimise site functionality. |
| Direct Communication |
Opt-in newsletter lists managed via Mailchimp with instant unsubscribe links provided in every footer. |
Compliance & Legal Enquiries
Contact our legal officer or customer support team for additional documentation.
